​Secure Ordering & Payment Options

 

 

We are always monitoring the site for threats and risks caused by events happening both inside and outside our community, and we strive to ensure that your information stays safe. If we detect fraudulent activity or that an account has been compromised, we will limit access to your account and contact yoo

 

Shipping and Delivery

Domestic

The shipping department is able to ship to street addresses and PO Boxes within the United States. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address.

 

Order Processing Times:

We typically ship Monday-Friday and try to process orders within 48 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via DHL, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please allow 5-7 business days from the time the order leaves the processing center.

Orders shipped to Alaska and Hawaii:

These orders can require an additional 2 – 3 day delivery time.

International

 

All packages, unless otherwise stipulated, once processed, go out DHL, United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the current shipping rates.

 

The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Canada

Shipping to Canada is only allowed under the following circumstances:

Canadian shipments may be subject to goods and services tax, provincial sales tax, duties, or handling fees based on the product, amount of purchase, and the province.

All shipments to Canada will be shipped via the U.S. Postal Service. Additional handling fees on products may be charged by the local post office. Any packages containing over the amount of a three (3) month supply are subject to be intercepted by Customs and disregarded. We are not responsible for any orders that are intercepted by Customs and you will not be eligible for a refund.

Third Party Shipping

Customers using a third party shipping service are responsible for any duties, taxes and shipping costs that may occur. Tamajewls, Inc. is not liable for any damages resulting from customer’s use of any third party shipping services.

Lost or Stolen Packages

Tamajewls, Inc. is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Tamajewls, Inc. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Incorrect Shipping Information

If a package is returned to Tamajewls, Inc. due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Tamajewls Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Exchanges and Returns

Refund and Money Back Guarantee

Tamajewls. stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction,

The customer may cancel his/her order, for any reason, within fourteen (5) days of receipt of your purchase.To cancel your order, you must unequivocally informTamajewls. of your decision to withdraw from the purchase. You may do this by adding a written statement to the goods that you are returning by post, or by contacting a Customer Support Relationship Manager. You will not invoke this right if you send the goods back without notice.

Customer's refund will be processed within fourteen (14) days from receipt of the withdrawal notification, but Customer can delay refunding if he/she has not received the goods back or evidence that you have sent them back. Customer is responsible for the costs of returning the goods to Company.

Damaged or Defective Products

DEFECTIVE products may be returned directly to us within thirty (7) days from the invoice date. At our discretion, you may receive a credit or replacement product.

 

You must return the defective product within the specified period of time, along with all original packaging, manuals, and other accessories and documentation which may have been originally included in the original shipment; the receipt; and a note containing your name, address and reason for

return to:

Shipping Dept 
Tamajewels Inc 
488 Storer Avenue 
Akron, Ohio 44320